Circuit Bill Data Deletion Instructions

1. Who Can Request Deletion

You may request deletion if you are the registered account holder or an authorized representative of the business that owns the Circuit Bill company workspace.

If you are an end customer of a business that uses Circuit Bill — for example, you received an invoice from one of our users — please contact that business directly. They control the customer records stored in their account.

2. How to Request Deletion

To request deletion of your Circuit Bill account and company data:

1. Email info@ethercircuit.co.za with the subject line Circuit Bill Data Deletion Request.
2. Include the username, email address, or phone number associated with your account.
3. Include your company name as shown in Circuit Bill, if applicable.
4. Briefly confirm that you want your account and associated business data deleted.

Alternatively, signed-in users may contact support from within the app via About → Contact support and request account deletion there. We may follow up by email to verify the request.

3. What We Delete

After verifying your request, we aim to delete or anonymize:

• Your user account and authentication credentials
• Company profile information, including logo uploads where stored for your account
• Customers, invoices, quotations, payments, account statements, and related business records in your workspace
• Inventory, CRM, or storefront data linked to your company where those modules are enabled
• Support messages associated with your account, except where a minimal record is retained for dispute resolution

4. What May Be Retained

We may retain limited information where required by law, for security, fraud prevention, billing dispute resolution, or backup recovery, including:

• Server, security, and audit logs for a limited period
• Backup copies that are overwritten on a rolling schedule
• Billing or contractual records where retention is legally required
• Information necessary to comply with a legal obligation or valid law-enforcement request

Retained data is kept only for as long as necessary for the purpose described above.

5. Local App Data

Deleting your hosted account does not automatically remove data stored locally on your device — for example, saved sign-in sessions or theme preferences. To remove local data, sign out in the app or uninstall Circuit Bill from your device.

6. Processing Time

We typically respond to verified deletion requests within 30 days. Complex requests or backup-related deletions may take longer, but we will confirm receipt and keep you informed of progress.

7. Identity Verification

To protect your account, we may ask you to verify ownership before deleting data — for example, by replying from the registered email address or confirming account details.

8. Related Policies

For broader information about how we handle personal information, see our Privacy Policy and Terms of Service.

9. Contact

Ethercircuit Solutions
Email: info@ethercircuit.co.za
Website: ethercircuit.co.za